This page explains how to ask Bizzfo (Pty) Ltd to delete your account and the personal information linked to it. It covers the Wigza POS app on Google Play and every other Bizzfo app and service, including the Bizzfo point of sale, the Hive back office and Wigza online ordering. You do not need the app installed to make a request.
How to Request Deletion
Email support@bizzfo.co.za with the subject line "Delete my account".
- Send the request. Email support@bizzfo.co.za with the subject line "Delete my account". You can also send it on WhatsApp to +27 64 824 2128.
- Tell us which account. Send the email from the address on your account, or include the mobile number you sign in with. Name the business or store you use and the app, for example Wigza POS.
- Confirm it is you. Before we delete anything, we check that the request comes from the account holder, for example by sending a code to the phone number or email address on the account.
- We delete and confirm. We delete your account and personal information as set out in section 3, and email you when it is done.
Uninstalling is not deleting. Removing Wigza POS from a device clears only the data stored on that device. Your account stays until you ask us to delete it.
Deleting some data without closing your account
You can also ask us to delete specific information, such as your profile photo or an old contact number, and keep using your account. Use the same email address and tell us what you want removed.
Staff, Owners and Customers
Staff using Wigza POS or the Bizzfo point of sale
Your staff login was created by the business you work for, and that business manages it. Ask your manager to remove your staff profile in the Hive back office, or email us and we will arrange it with the business.
Business owners
To close your business account and have its data deleted, email us from the account owner's email address. Export anything you want to keep from Hive first. You can export your data at any time.
Customers of a store that uses Wigza or Bizzfo
If you order online from a store on Wigza, you can delete your customer account yourself: sign in on the store's website, open your profile and choose Delete Account. To remove a loyalty membership or details a store captured at its till, email us with the store's name and your mobile number.
What We Delete
When we complete your request, we delete:
- your login details: mobile number, email address, password, PIN and staff code
- your name, profile photo and contact details
- saved delivery addresses and preferences
- your loyalty membership, points balance and marketing preferences
- the devices and notification registrations linked to your account
What We Keep, and for How Long
The law requires businesses to keep some records even after an account is deleted. These records belong to the business you worked for or bought from, and we keep them only for the purposes below.
| Record | Why it is kept | How long |
|---|---|---|
| Sales, invoices, refunds and payments, including the name of the staff member who processed them | South African tax law requires businesses to keep financial records | While the business keeps its Bizzfo account, and at least 5 years |
| Clock-in and clock-out times | The Basic Conditions of Employment Act requires employers to keep time records | While the business keeps its Bizzfo account, and at least 3 years |
| Backup copies | Used only to recover from a system failure | Up to 30 days, until the backup is replaced |
Once your account is deleted, these records are no longer linked to a login, and we do not use them to contact you.
Timing and Confirmation
We complete deletion requests within 30 days of confirming that the request is yours, and email you when it is done. If the law requires us to keep something, we tell you what we kept and why.
If you are not satisfied with how we handled your request, you can complain to the Information Regulator of South Africa. This page supplements the Bizzfo Privacy Policy.
Contact Information
Send deletion requests and questions about this page to:
Bizzfo (Pty) Ltd
9 Muscadele, Die Wingerd
Somerset West, 7130
Western Cape, South Africa
Email: support@bizzfo.co.za
WhatsApp: +27 64 824 2128